Refund Policy

Overview

At FENLAVANTHOS, we are committed to ensuring the satisfaction of our valued customers. We understand that there may be instances where you wish to return a product. This refund policy outlines the terms and conditions that apply to refunds and returns.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The product must be returned within 30 days from the date of purchase.
• The product must be in its original condition, unused, and with all original packaging.
• A receipt or proof of purchase must be presented.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Gift cards
• Downloadable software products
• Personalized or customized items

Refund Process

Once we receive and inspect your returned product, we will notify you of the status of your refund. If approved, a refund will be issued to your original payment method within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our refund policy, please contact us:

Email: [email protected]

Phone: +1-234-567-8901